LiveChatSupportServicesforBusinessesWorldwide
Outsourced live chat support staffed by real human agents. Fast response times, CRM integration, after-hours coverage, and multi-platform support — from Tawk.to to Intercom. Fixed monthly pricing, no lock-in.
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Trusted live chat support partner for businesses in 50+ countries
What Is Live Chat Support?
Live chat support is a real-time customer communication channel where trained human agents respond to visitor questions directly on your website or app. Unlike chatbots that serve scripted replies, live chat with real agents can understand nuanced queries, resolve complex issues, and build genuine customer relationships — often converting visitors into paying customers in minutes.
Outsourced live chat support means CloudHouse's trained agents staff your chat widget — on Tawk.to, Intercom, Zendesk, LiveChat, Crisp, Freshchat, or any platform you use — handling enquiries, qualifying leads, and escalating where needed. You get all the customer engagement benefits without recruiting, training, or managing an in-house support team.
CloudHouse live chat support starts from $75/month. We cover after-hours shifts, weekends, and high-volume periods — ensuring every visitor gets a response, not a bot message. No lock-in contracts.
What Our Live Chat Support Covers
End-to-end chat support — from the first visitor greeting to CRM logging and monthly reporting.
Real-Time Chat Handling
Human agents respond to incoming chats instantly — answering product questions, qualifying leads, handling complaints, and guiding users through your website or app.
After-Hours & Weekend Coverage
We staff your chat outside your business hours so no visitor leaves unanswered. Evening, overnight, and weekend shifts available on all plans.
Multi-Platform Support
Our agents work across Tawk.to, Intercom, Zendesk, LiveChat, Crisp, Freshchat, and more. No platform migration required — we adapt to your stack.
CRM Integration
Leads and conversation data are logged directly into your CRM — HubSpot, Salesforce, Zoho, Pipedrive — so your sales team always has full context.
Chat Reporting & Insights
Monthly reports covering chat volume, response times, resolution rates, common query categories, and agent performance. Full transparency, no surprises.
Escalation & Ticket Handling
Complex issues are escalated to your internal team with full chat transcripts attached. We create tickets in your helpdesk (Freshdesk, Zendesk, etc.) so nothing is lost.
Why Choose CloudHouse for Live Chat Support?
Real Humans, Every Chat
No bots, no scripted trees. Every chat is handled by a trained human agent who understands context, reads tone, and resolves issues — not deflects them.
Under 30-Second Response Time
We staff to volume so first responses land in under 30 seconds on average. Slow response times are the #1 reason visitors abandon chat — we eliminate that.
Platform Flexibility
Already on Tawk.to? Running Intercom? Switching to Crisp? We work on your platform without asking you to migrate or pay for a new tool.
Trained on Your Business
Before going live, our agents are trained on your products, policies, tone of voice, and escalation rules. They represent your brand — not a generic support script.
Fixed Monthly Pricing
No per-chat fees, no hourly billing surprises. You pay a flat monthly rate based on chat volume — Core at $75/month or Executive at $125/month.
No Lock-In Contracts
Month-to-month plans. If you outgrow us, downgrade, or pause, there are no exit fees. We earn your business every month.
How Our Live Chat Onboarding Works
Discovery Call
We learn about your business, products, chat volume, typical queries, and escalation rules. This shapes the agent training guide we build for your account.
Agent Training
Our agents are briefed on your products, tone, FAQs, pricing, and how to handle sensitive situations. We test responses before going live.
Platform Access Setup
We connect to your chat platform — Tawk.to, Intercom, Zendesk, etc. — and configure agent routing, operating hours, and CRM sync.
Go Live
Agents begin handling chats. You receive a daily digest or real-time notifications based on your preference. Transcripts available on request.
Ongoing Optimisation
We review chat logs weekly to refine scripts, improve first-contact resolution, and update agent knowledge as your products evolve.
Monthly Reporting
You receive a monthly report: chat volume, response times, resolution rates, common query themes, and recommendations for the next period.
Discovery Call
We learn about your business, products, chat volume, typical queries, and escalation rules. This shapes the agent training guide we build for your account.
Agent Training
Our agents are briefed on your products, tone, FAQs, pricing, and how to handle sensitive situations. We test responses before going live.
Platform Access Setup
We connect to your chat platform — Tawk.to, Intercom, Zendesk, etc. — and configure agent routing, operating hours, and CRM sync.
Go Live
Agents begin handling chats. You receive a daily digest or real-time notifications based on your preference. Transcripts available on request.
Ongoing Optimisation
We review chat logs weekly to refine scripts, improve first-contact resolution, and update agent knowledge as your products evolve.
Monthly Reporting
You receive a monthly report: chat volume, response times, resolution rates, common query themes, and recommendations for the next period.
Chat Platforms We Support
We work on your existing platform — no migration required. Our agents are trained across all major live chat tools.
Tawk.to
Free PlatformFree live chat platform. We manage agent accounts, set up departments, and handle all incoming chats on your Tawk.to widget.
Intercom
Most PopularFull customer messaging platform. We staff your Intercom inbox, handle conversations, and tag leads for your sales team.
Zendesk
EnterpriseEnterprise helpdesk with chat. We work in your Zendesk Chat (Sunshine Conversations) instance and create tickets from resolved chats.
LiveChat
Specialist ToolDedicated live chat software. We manage agent seats in LiveChat, configure routing rules, and deliver monthly analytics reports.
Crisp
Growing FastModern all-in-one messaging. We handle Crisp inbox conversations, manage saved replies, and sync contacts to your CRM.
Freshchat
Freshworks EcosystemFreshworks messaging product. We staff Freshchat, assign conversations to the right teams, and escalate to Freshdesk tickets.
HubSpot Live Chat
CRM NativeBuilt-in HubSpot conversations. We handle incoming chats and automatically create or update HubSpot contacts and deals.
Custom / Other
FlexibleUsing a different platform? We adapt. If your chat tool supports agent login, we can staff it — just ask.
Industries We Provide Live Chat Support For
E-commerce & Retail
Order status, returns, shipping queries, and product recommendations. We reduce cart abandonment and increase conversions with proactive chat.
SaaS & Software
Onboarding help, feature questions, billing issues, and bug reports. We qualify trial users and route upgrade opportunities to your sales team.
Healthcare & Wellness
Appointment scheduling, service enquiries, and patient support — handled with empathy and HIPAA-awareness by trained agents.
Finance & Fintech
Account queries, product explanations, and lead qualification. We follow compliance-aware scripts and escalate sensitive issues immediately.
Education & eLearning
Course enquiries, admissions questions, technical support for LMS platforms, and student assistance during live sessions.
Travel & Hospitality
Booking assistance, itinerary questions, cancellation support, and upsell opportunities handled by knowledgeable agents around the clock.
Real Estate
Property enquiries, scheduling viewings, and qualifying buyer or renter leads — converting website visitors into appointments.
Agencies & Managed Services
White-label chat support for agencies. We represent your brand or your clients' brands with custom scripts and tone guidelines.
Live Chat Support Pricing
Fixed monthly pricing. No per-chat fees. No surprise invoices. Cancel anytime.
Core
- 25 chats per month
- Human agents only — no bots
- Business hours coverage
- Single chat platform
- Basic CRM logging
- Monthly summary report
For: Small businesses and startups getting started with live chat support.
Get StartedExecutive
- 50 chats per month
- Human agents only — no bots
- Extended hours coverage
- Up to 2 chat platforms
- Full CRM integration
- Escalation & ticket creation
- Detailed monthly analytics
- Custom agent scripts
For: Growing businesses that need more volume, after-hours coverage, and CRM sync.
Get StartedNeed more than 50 chats/month? Contact us for a custom enterprise plan. No lock-in contracts. Cancel anytime.
CloudHouse vs Other Live Chat Support Options
Not all live chat solutions are equal. Here's an honest comparison of CloudHouse against the most common alternatives — including the real cost of hiring in-house agents.
| Feature | CloudHouse | In-House Agent | Chatbot Only | Generic BPO |
|---|---|---|---|---|
| Monthly cost | From $75/month | $3,000–$5,000+/month | $50–$200/month | $500–$2,000/month |
| Human agents | ✓ Always | ✓ | ✗ Bot only | ✓ (varies) |
| Response time | < 30 seconds | Depends on staffing | Instant (bot) | 1–3 minutes |
| Chat platforms supported | 6+ (all major) | Any | Platform-specific | 1–2 platforms |
| CRM integration | ✓ HubSpot, Salesforce, Zoho | ✓ | Limited | Extra cost |
| After-hours coverage | ✓ Executive plan | Overtime costs | ✓ (bot only) | Extra cost |
| Languages | English + on request | Depends on hire | Multi-language (bot) | Limited |
| Best for | SMBs & growing teams | Large enterprises | Simple FAQ deflection | High-volume call centres |
Pricing and features based on publicly available information (2025).
What Clients Say About Our Live Chat Support
“We were losing leads at night because no one was on chat. CloudHouse covers our Intercom inbox after 6pm and on weekends. Our conversion rate from chat visitors went up 38% in the first month.”
“I tried a chatbot for six months. It drove customers crazy. CloudHouse real agents on Tawk.to cost me $75/month and our support satisfaction score went from 3.2 to 4.7. It wasn't even close.”
“Our agency white-labels CloudHouse live chat for three of our clients. Each client thinks they have a dedicated support team. The quality is consistently excellent and we've had zero complaints.”
Live Chat Support — Frequently Asked Questions
Frequently Asked Questions
Find answers to common questions about our services and how we can help your business grow.
Ready to Add Real Human Chat Support to Your Business?
Stop losing visitors to slow responses and offline messages. CloudHouse agents are ready to staff your chat — from $75/month, no lock-in.
No credit card. No contract. Cancel anytime.